Back up your data
Settings → Export Data writes every table to a CSV file. Use the Share button to send it to yourself or save it to Files.
Jasper keeps your ledger on your device and nowhere else, so deleting the app deletes your data. There is no copy anywhere for us to restore from. An export takes a few seconds and is the only backup that exists.
Use Share rather than selecting and copying the text. A long export copied by hand can arrive duplicated or truncated, and Jasper will refuse to import a damaged file rather than half-restore it.
Restore from an export
Settings → Import Data, then paste or open the file you saved. Importing replaces everything currently in the app. If the file turns out to be damaged, the import is refused and your existing data is left untouched.
Common questions
Why doesn't my balance change when I add a transaction?
Because it hasn't happened yet. Entries start as plans; locking one is what says the money actually moved, and that is when balances change. It's what keeps your forecast honest about the difference between what you expect and what occurred.
I can't edit an account's balance.
Once entries have been locked against an account, its balance is worked out from them — typing over it would silently change where your ledger started and shift every month after it. Use Reconcile (or Correct Balance on savings and investment accounts) instead: it records the difference as a dated entry you can see and undo.
Can I use Jasper on more than one device?
Not at the moment. There is no sync, because there is no server — that is the trade for your data never leaving your phone. You can move your data to a new device by exporting from the old one and importing on the new one.
What happens if I don't buy Plus?
You keep using Jasper. Recording transactions, locking them and closing months are never limited. Plus raises the caps on how many accounts, goals and budgets you can set up, and extends the forecast from 12 months to 24.
I bought Plus and it's not showing.
Purchases are tied to your Apple ID. Make sure the device is signed in with the same one, then email us if it still doesn't appear.
Reporting a problem
Email uyjosephn@gmail.com with what you were doing, what you expected, and what happened instead. If a figure looks wrong, an export attached to the email tells us far more than a description — and since it's a plain CSV, you can read exactly what you're sending before you send it.